Privacy Policy

1. Information We Collect

When you interact with The Lab Baseball Performance LLC ("The Lab," "we," "us," or "our"), we may collect the following personal information:

• Parent/guardian name
• Phone number
• Email address
• Player age
• Program interest or enrollment details

We collect this information when you submit a form on our website, register for a program, communicate with us via text, phone, or email, or otherwise provide it to us directly.

2. How We Use Your Information

We use the information we collect to:

• Schedule evaluations, lessons, and training sessions
• Communicate about programs, schedules, and facility updates
• Send SMS/text messages related to your inquiry or enrollment
• Respond to questions and provide customer support
• Improve our programs and services

3. SMS / Text Messaging

By providing your phone number and submitting a form or opting in to communications from The Lab, you consent to receive SMS/text messages from us. These messages may include:

• Scheduling confirmations and reminders
• Program updates and information
• Promotional offers related to our training programs

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

To opt out: Reply STOP to any text message to unsubscribe from future messages. You will receive a confirmation of your opt-out.

For help: Reply HELP to any text message, or contact us at (661) 610-9771 or thelabbaseballperformance@gmail.com.

Opting in to SMS messaging is not a condition of purchasing any program or service.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (e.g., CRM platforms, scheduling tools, payment processors), subject to their own privacy policies
• When required by law or to comply with legal process
• To protect the rights, safety, or property of The Lab, our clients, or the public

5. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our programs serve players ages 8-18. We do not knowingly collect personal information directly from children under 13. All information regarding minor players is provided by a parent or legal guardian. If you believe a child under 13 has provided us personal information without parental consent, please contact us and we will promptly remove that information.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• The Lab Baseball Performance LLC
• Bakersfield, CA
• Phone: (661) 610-9771
• Email: thelabbaseballperformance@gmail.com
• Instagram: @thelaboratory.bsb